🍃✨PLEASE BE AWARE:
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I won't be able to change any details once the package is shipped. Please double-check your address and order detail.
- International buyers are responsible for any customs and import taxes that may apply.
- Please understand that upon making a purchase, you are agreeing and accepting any risk that could be incurred due to shipping mishaps.
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📦TRACKED PACKAGE: All packages are currently sent with tracking information. Stay tuned as this can change in future updates for lighter items.
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ESTIMATED SHIPPING TIME:
UNITED STATES: 1- 3 weeks
CANADA: 1- 3 weeks
OTHER COUNTRIES: 1-2 weeks, sometimes the delay can still happen up to 3 months in certain countries.
If your order hasn't reached you within this time window please refrain from messaging me.
__________________________________________________________________________If your order hasn't reached you within this time window please refrain from messaging me.
🍃If your order is lost or damaged, please email me with photos of the order and the order number so we can find a solution together. It is also important that you file this form with USPS so they could conduct an investigation: https://www.usps.com/help/missing-mail.htm
✨IT SHOWS DELIVERED BUT MY PACKAGE ISN'T HERE?
Sometimes the package can get stuck in transit even though it shows "delivered", please allow up to 3 weeks for it to show up.
Please also check with your neighbor, and the local post office as they will have more information of your package. Unfortunately I do not have any control once the package is sent out.
🍃LOST OR UNDELIVERED PACKAGES
Please be aware that in most cases I will not be able to offer a refund if your package is lost.
Check with your local post office or ask neighbors to see if your package was sent incorrectly. Sometimes the package is either "returned to sender" or waiting at your post office due to a failed delivery attempt where the postal workers were unable to leave the package. These problems are issues with the postal service and not in my control. I'll try to help and work with you, but I only have access to the same information as you. ✨ORDER GETS RETURNED BACK?
If the order is returned due to the address being incorrect or no receiver was present at the time, your package will be delayed and it will be returned to me.
It will be your responsibility to pay for the return postage for orders that require replacement, refunds, or other purposes not discussed with us. If you choose to get a refund, the shipping cost will be deducted from your total original cost.
If the order is returned due to the address being incorrect or no receiver was present at the time, your package will be delayed and it will be returned to me.
It will be your responsibility to pay for the return postage for orders that require replacement, refunds, or other purposes not discussed with us. If you choose to get a refund, the shipping cost will be deducted from your total original cost.
🍃✨Thank you very much for your understanding and patience. I hope you enjoy shopping at Moon City Hollow!